Ph: 208.324.8006

Fx: 208.324.8015

PO Box 31

Jerome, ID 83338

Priority Support Partner & Authorized Service Provider

Electronic Data Solutions (Elecdata) is proud to partner with Trimble to bring customer support and product repair services for the Mapping and GIS products by participating as their Trimble Priority Support Partner and a Preferred Service provider. Being a Trimble dealer and systems integrator since 1988, Elecdata has gained in-depth knowledge of Trimble's Mapping and GIS equipment and is committed to providing assistance that exceeds the expectations of most.

Standard Support

Standard Support is still included at no charge when you purchase a mapping system from Electronic Data Solutions. You will receive the following services:

  • A goal of 8 working hours response rate is set for most cases. Elecdata Support Now and Priority Support customers will receive assistance first.
  • A goal of 5 - 7 business days for repair turn-around time is set for most cases.

  • Elecdata Support Now

    Electronic Data Solutions' customers can enjoy immediate, direct access to authorized Mapping & GIS Support Specialists at a reduced rate. Unlimited technical support is available to the expanded list of products that Elecdata owns or represents.

  • Twelve months of unlimited Elecdata Support Now for all your Mapping & GIS systems for one designated contact.
  • Additional users can be added for an additional cost.
  • A toll-free number and dedicated email address to communicate directly and immediately with full-time in-house support specialists.
  • A high priority status on all inquiries, ensuring that your questions get answered first and in a timely fashion, usually in 1 to 2 hours if not immediately.
  • Email notification of new equipment or software and/or firmware updates with instructions on how to obtain and install them within 24 hours of their release by the particular manufacturer.
  • Email notification 60 days prior to the expiration of your Elecdata Support Now.
  • Automatic email delivery of tech notes applicable to your system(s).
  • Expedited repair service.
  • Discount on Elecdata product trainings and rentals.
  • Equipment extended warranties or software maintenance is purchased separately.

  • Trimble Positions Jump Start

    Our Trimble Positions Jump Start program, we can get you up and running if you are new to Trimble Positions or making the switch from GPS Analyst.

    The service includes:

  • Four hours of online installation and one-on-one training
  • Software installation and set up
  • An overview of the recommended workflow, including:

  • Database and feature class setup
  • Project setup
  • Field configuration
  • Data processing
  • 30 days of Elecdata Support Now
  • View Complete Details

    Paid Support Programs

    Trimble Paid Support Programs are also available which gives you many benefits that have not been available to-date.

    Email Technical Support Request

    Email Technical Support Request for Elecdata Support Now and Trimble Priority Support Users Only.

    Preferred Service Provider

    Elecdata is a Preferred Service Provider for Trimble Mapping equipment. Repair services are available for all warranty and non-warranty work.

    Repair Request Form

    Repair Request Form. Please fill out this RMA (Return Materials Authorization) form if your Trimble equipment needs service. You will receive an email with an RMA number and instructions. You many also be contacted for additional information. Please do not send equipment to us without an RMA number.

    Certified Training

    Certified Training for Trimble TerraSync and Esri ArcPad Software.

    For general contact, Trimble Certified Support Partner: